cravesphere Terms of Service

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Welcome to cravesphere. These Terms of Service ("Terms") set out the rules that apply when you visit, browse, or purchase from cravesphere's website, mobile platform, products, and customer service channels. By using our platform or placing an order, you accept these Terms as a binding agreement between you and cravesphere.

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1. Acceptance of Terms

Your use of any service offered by cravesphere confirms that you have reviewed these Terms, understand them, and consent to be bound by them together with all laws and regulations that apply to you. Should you disagree with any part of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To purchase from this website, you must be at least 18 years old or have reached the age of legal majority where you reside.
• Prohibited Conduct: You agree to use our platform strictly for lawful, personal, and non-commercial purposes. You must not:
  • Engage in fraudulent activity or place false orders;
  • Use automated bots, scrapers, or tools to extract product data or pricing without permission;
  • Attempt to compromise site security, data infrastructure, or user accounts;
  • Resell cravesphere products for commercial gain without express written authorization.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical errors or stock discrepancies may occasionally arise.
• Price & Order Corrections: Should an obvious pricing or typographical mistake occur, cravesphere may correct the error and amend or cancel any affected orders before they are dispatched, refunding in full any amount already charged.
• Perishable Goods: Fresh or perishable items may naturally show slight differences in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully review the labels on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and verification. We may limit order quantities or decline orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: All payment details are encrypted with SSL/TLS technology and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact support@cravesphere.xyz within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

Every original element on cravesphere's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to cravesphere and is safeguarded by international copyright, trademark, and intellectual property laws. Copying or distributing this material without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, cravesphere will not be responsible for indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you actually paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed under the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim connected to these Terms or your purchase should first be brought to cravesphere's support team so that we can seek an informal resolution.

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9. Changes to These Terms

cravesphere may revise or update these Terms at any time. When changes are material, we will announce them by publishing the revised terms on our website. Your continued use of our website or services after an update signifies that you accept the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: cravesphere
• Customer Support Email: support@cravesphere.xyz
• Customer Support Phone: 13375775793
• Physical Business Address: 202 KILBOURNE CIRCLE, Carencro, LA 70520, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST